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Home » Keywords: » customer engagement

Items Tagged with 'customer engagement'

ARTICLES

MSI Ribbon Cutting

MSI Connects, Educates and Inspires at In-Person Events

April 17, 2025

MSI holds in-house training and networking events to spread product awareness and to connect customers with its team. 


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SW 0623 BBP 01
Stone Industry Education Event

Video: Tips for Fabricators on Managing Customer Expectations

Gain insight into how to meet growing customer demands and alleviate miscommunication during the various steps of a job
Jennifer Richinelli
Jennifer Richinelli
June 12, 2023

Watch to learn more about Duane Naquin of Stone Interiors suggestions for improving the overall customer experience.


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tryon

Tryon's Tips: Make the commitment to EDUCATE your customers on the frontend!

Eric Tryon
Eric Tryon
May 16, 2021

As I anticipated and predicted months ago, stone fabricators are busy. High customer demand without sound processes will almost certainly lead to chaos and aggravate the entire team. Taking ownership implementing the right systems and educating your customers on the frontend would be wise and well worth the investment.


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Sophia IoT platform developed by Biesse in collaboration with Accenture

Technology Update: Sophia IoT platform by Biesse

April 15, 2019

Sophia IoT is the newest IoT platform developed by Biesse in collaboration with Accenture, which enables its customers to access a wide range of services to streamline and rationalize their work management processes.


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New Features on StoneTrash

October 22, 2018
StoneTrash has added new functionality to make your selling experience a lot smoother.
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Events

June 25, 2026

North Carolina Stone Summit

You’ve probably heard a lot lately about how to calculate the profit for each job you produce. You likely have production benchmarks based on square footage since it’s the most common production metric in the industry. Come learn how focusing on these metrics can hurt your profitability and what to do about it.

July 16, 2026

Washington Stone Summit

Join us for "Taking Your Organization to the Next Level," a session dedicated to transforming your business practices. Discover strategies for setting clear agendas, encouraging participation, and driving actionable outcomes. Learn how to foster collaboration and communication, ensuring that every meeting enhances productivity and contributes to your business goals.

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Poll

Tariffs and Quartz Imports

If high tariffs are placed on U.S. quartz imports, how will this affect your business?
View Results Poll Archive

Products

Restoration & Maintenance Technical Module

Restoration & Maintenance Technical Module

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3 Reasons Why Quick Response Time Results in a Successful Fabrication Shop

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