Items Tagged with 'customer service'

The keynote speaker pointed out that the majority of businesses spend 98% of training time on technical skills and only 2% on soft skills such as empathy and rapport building -- and outlined reasons this statistic needs to change.

BB Industries further commits to quality customer service with the hiring of four new employees.

Call tracking can assist fabricators in measuring crucial metrics and improving the customer experience.

AAA Distributor in Philadelphia announced a redesigned website and new brand identity to better serve its customers.

Fabricators share their experiences and knowledge on the processes they have in place to work with their customers the most effectively and safely. 

UCX is the result of the union between Belknap White Group, JJ Haines & Company and Swiff-Train Company -- three family-owned flooring businesses who have joined forces to become a unified brand focusing on providing exceptional customer service.

A recent Stone Industry Education event discussed best business practices for fabricators, including making the most out of providing digital layouts to their customers.

Citizens announced a new partnership with The Tile Shop, enabling the specialty retailer of tiles, materials and related accessories to offer shoppers a more predictable affordable way to pay for in-store purchases and bring their home decor projects to life without compromise.