CLEVELAND, OH -- The Rockhead Group USA, LLC (RGU) continues to strengthen its national presence. The RGU is proud to welcome Eastern Surfaces of Allentown, PA. CEO, Dr. Dawn Kennedy, notes that the central East Coast states are well represented with Rockhead best in class members.
The Rockhead Group recently released its interactive best practices report and Kennedy credits the emphasis on best practices and benchmarking as a driver of membership growth. "While we have a phenomenal member buying program which offers members multiple rewards in terms of discounts and cash rebates, it is the live retreats and monthly virtual meetings, which focus on moving the profit needle, that truly represent the value of the organization."
"We train our staff to educate the customer and set expectations," said Brian Rocca, owner-partner of Eastern Surfaces. "From pre-sale to template, we teach our people to listen to the customer and answer the questions they don't know to ask. We believe the Rockhead Group's processes and best practices could enhance our current training program as well as providing Eastern Surfaces new and tested ideas to grow our company."
Co-founders Paul Menninger of Capitol Granite Midlothian, VA, and Eric Tryon of Premier Surfaces Alpharetta, GA, will be the primary facilitators of the next Rockhead live retreat in Las Vegas during the StonExpo on January 16 and 17, 2017. "This retreat promises to bring our members significant business intelligence in both the areas of statistical analysis and enhanced data retrieval as well information on leveraging the human capital in our shops," stated Menninger.