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Stone & Tile: Architecture Design & TrendsInstallation & Technical Tips

The Tile Industry Gets Another Black Eye

By Scott Carothers
two columns at the main entrance of a new hotel
Image Credit: Scott Carothers
Two columns at the main entrance of a new hotel show a multitude of problems.
July 14, 2020

All across the U.S., there are thousands upon thousands of beautiful, high-quality, and long-lasting tile installations which should be highlighted as examples of the work done by qualified labor as included in the TCNA Handbook. However, when the very sad examples of extremely poor work are seen, they should be reviewed and presented as a learning tool for the tile placer who needs to improve his or her skills.

If we use the ANSI specifications and TCNA Handbook details in this process, we will see that tile industry standards are in place to guide proper installation, but they were not followed on this project. The correct standard or detail are shown in [brackets].

The photo included here shows two of several columns at the main entrance of a brand-new hotel.These pitiful specimens include a multitude of problems which we will dissect. Some of the fault rests on the framing contractor since the columns were not plumb [ANSI A108.02-4.1.4] and should have been rejected by the tile installer and corrected by the general contractor before the tile installation began [ANSI A108.02-4.1].

The backer board was not rated for exterior use [ANSI 118.9 or ASTM C1325 (Type A) and W244E]. It was fastened with conventional drywall screws which are not corrosion-resistant nor recommended for use in wet areas or for the installation of backer board [ASTM F2329-05]. The backer board seams did not receive the required 4” alkali-resistant glass fiber mesh tape [W244E].

The tile was placed, rather than appropriately installed, using the unrecognized spot-bonding trick which failed to meet the required 95% mortar coverage for exterior installations [ANSIA108.5-2.5.3] while also creating large areas of the tile surface that were not adequately bonded. This was an especially dangerous situation since the columns were sixteen feet tall.

The tile placement did “almost” follow the requirement for large format tile, a tile with any side greater than 15”, to be offset by a maximum of 33% [ANSI A108.02-4.3.8.2]. The varied grout joint did not meet the minimum joint size of 1/8” for rectified tile [ANSI A108.02-4.3.8.1] nor the requirement of maintaining grout joint alignment and spacing [ANSI A108.5-2.5.2].Finally (this has been painful), the tile exhibits monumental lippage which is nowhere close to the standard tolerance of 1/32” plus the allowable tile warpage [ANSI A108.4.3.7] and does not follow the Handbook detail EJ171J, which calls for perimeter movement joints to be filled with 100% silicone, urethane, or polysulfide at all exterior out-corners.

Safety and aesthetics were seriously compromised on this project, giving the tile industry another black eye. Do it right the first time and deliver a shining example of what should be expected from a quality-oriented tile installation professional.

This article was originally posted on www.floortrendsmag.com.

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Scott carothers 2025

Scott Carothers is the Academic Director of the Ceramic Tile Education Foundation (CTEF) headquartered in Mt. Juliet, Tennessee (Nashville area). In 2007, he was hired and tasked with creating the Certified Tile Installer (CTI) program, and in 2012, he was part of the team that created the Advanced Certifications for Tile Installers (ACT) program.

For eighteen years, he has been providing training and education to others in the tile industry. Carothers has been involved in the ceramic tile industry for over 44 years and was the owner of a successful retail store and installation firm prior to coming to CTEF.

Carothers served as President and Chairman of the Board of the National Tile Contractors Association (NTCA), Chairman of the NTCA Technical Committee, named the NTCA Tile Person of the Year in 2005, and received the NTCA Ring of Honor in 2013. He is a voting member of the American National Standards Institute (ANSI), the Tile Council of North America (TCNA) Handbook, and NTCA Technical Committees.

Scott has authored over 185 articles in tile industry print magazines including Floor Covering Installer, Tile, TileLetter, and eMagazine/Newsletter publications such as Floor Trends & Installation and TIleLetter along with covering numerous topics on the CTEF Blog, thereby sharing his knowledge and installation experience with his readers. Additionally, he recently retired from being a presenter and trainer for the NTCA Workshop and Regional Training programs and the NTCA Technical Hotline.

He may be contacted at scott@tilecareer.com or 864-222-2131.

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