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Articles Tagged with ''customer service''

Braxton-Bragg Continues to Grow Sales Force with A New Hire and a Promotion

July 16, 2019

Braxton-Bragg has hired Jose Figueroa and promoted Andrew Geronimo.

Arley's First Summer Roadshow a Success

June 27, 2019

For 2019, Arley has slated four regional expos in different cities outside of its home base location.

LPI Grows Sales and Customer Service Teams

May 23, 2019

Ryan McMasters joins the team to manage accounts in the east-central U.S. while Vincent Strelow has been promoted to training specialist.

Braxton-Bragg Names Patrik Knudsen CFO

April 12, 2019

He replaces retiring CFO Dave Jester, who has more than a decade with the company.

Kemper System America Names Directors of Sales

March 15, 2019

Kemper System America, Inc. announces the promotion of Joseph Hoekzema and Brian McGuire to Directors of Sales.

Park Industries of St. Cloud, Minnesota, Receives Recognition for Being ALPHACAM’s Top Global Reseller

March 4, 2019

Park Industries is an American manufacturer of stone and metal-fabrication machinery, including a wide variety of industrial-grade cutting and edging machines.

Stone fabrication business focuses on customer service

Stone fabrication business grows through customer service, pricing

Factory Plaza has continued to evolve year after year because of the emphasis it places on putting customers first and not focusing on what the competition is doing

Jason Kamery

July 16, 2018

Establishing their business in 2005, Maryla and Darek Bosek first started under the name Fortune Estates. Back then, they rented a 2,000-square-foot space in Franklin Park, IL, and opened a granite countertops production shop.

Hanwha Surfaces Launches Rewards Program

February 9, 2018

Hanwha Surfaces, the American subsidiary of the international conglomerate Hanwha L&C, announced today the launch of a program that allows surfacing fabricators, kitchen & bath dealers, designers, remodeling contractors and other design/construction professionals to earn points and airline miles.

Biesse Group's Peter Magennis and Karl-Heinz (Charlie) Schulz

Biesse Group reorganizes service management teams

February 17, 2017

Due to the positive growth and expansion of the Biesse brands across the globe, Biesse and Intermac America have restructured the service manager responsibilities in order to provide customers the best possible support.

Employee Handbook Toolkit now FREE to MIA Members

March 3, 2014

The Employee Handbook toolkit is the third of six toolkits from the MIA Management Toolkit series that has been added to the website over the past several months.

Cal/OSHA Standards Board to Vote May 21 on Engineered Stone Ban Petition

U.S. Countertop Materials Imports: March 2026

SFA Connecticut Workshop to Showcase Innovation in Fabrication

Fabricator Focus

From profiles to roundtable discussions, Q&As to best business practices, we're turning a focus on topics and challenges impacting fabricators.

AI Talk Is Everywhere -- Where Does a Countertop Fabricator Begin?

Fabricators Discuss Pros and Cons of Chip Repair

How to Grow a Countertop Fabrication Shop

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June 25, 2026

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You’ve probably heard a lot lately about how to calculate the profit for each job you produce. You likely have production benchmarks based on square footage since it’s the most common production metric in the industry. Come learn how focusing on these metrics can hurt your profitability and what to do about it.

July 16, 2026

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