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Register Now for Hands-On Flooring Team Training

Logo courtesy of FCITS

HORSESHOE BAY, TX -- Flooring Consultants and Inspection Training Services (FCITS) is opening registration for two retail flooring training courses this December. Both sessions feature the same comprehensive hands-on curriculum -- centered on communication, customer satisfaction and installation best practices -- offered on different dates and at separate host locations to provide flexibility for retail organizations sending multiple team members.

The first session will be held at RC Willey in Salt Lake City, UT, on December 16 and 17, 2025, followed by a second session at Ogden’s Flooring Center on December 18th and 19th. Attendees may register for either location.

This training is designed to help retail flooring teams strengthen communication across departments, reduce costly callbacks and improve installation outcomes. The curriculum focuses on aligning sales, installation, site assessment and customer service teams to ensure consistent standards and clear expectations before a job begins -- ultimately reducing customer service expenses and protecting profit margins on every project.

Who Should Attend

Retail sales professionals
Site assessment and measure teams
Installers and crew leaders
Customer service and claims teams
Installation and store managers
Contractors

Many retailers choose to send multiple team members to ensure consistent standards across locations and roles.

Course Topics Include

Hands-on training in rigid core flooring applications
Common issues appearing in the field and how to prevent them
Determining responsibility when concerns arise
Recognizing issues early before involving manufacturers or contractors
Required site preparation and installation conditions
Selecting the correct product for each environment
RH guidelines for Hybrid/SPCs
Proper use of moisture meters
Certificate of completion provided

FCITS and CFI-certified trainers lead instruction. No prerequisites are required.

Cost: $500 per participant | Group pricing available for organizations registering 15 or more.

What Retailers Are Saying

“We sent our Installation Managers and Customer Service Manager to the FCITS Inspector course to gain valuable education and insight. The course was exceptionally well-taught and absolutely worth the investment. FCITS has provided training and ongoing support that keep our staff aligned with industry standards and emerging developments. We plan to send additional team members in the near future.”
— Nebraska Furniture Mart

Registration

Seating is limited.