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Installation & Technical TipsTile

CTEF Tile Tip

Avoid Tile Cracks By Properly Cutting a Hole for Water Supply Lines

By Scott Carothers
square cuts around a pipe penetration

Square cuts around a pipe penetration or any square corner cut are a recipe for failure. Either use the appropriate hole saw or pre-drill the corner and cut to the hole.

Photo: Scott Carothers.

June 7, 2023

First impressions are meaningful, can be long-lasting and can sway a future client’s opinion.

This was the case during the Coverings show in Orlando. In one of the men’s rest rooms, three of the six urinals had cracked tile around the water supply line. There weren’t any nasty cuts peeking out around the chrome escutcheon, but the cracked tile occurred due to the installer’s lack of American National Standards Institute (ANSI) specifications and tile industry best practices.

ANSI A108.02 section 4.3 Workmanship, cutting, fitting and grout joint size lists the following:

4.3.4 Fit tile closely where edges will be covered by trim, escutcheons or other similar devices.

4.3.5 The splitting of tile is expressly prohibited except where no alternative is possible. 

In the case of the above-referenced rest room, there was a chrome escutcheon to cover the hole cut into the tile for the water supply line. On the surface, the escutcheon did its job of providing a neat and finished appearance. The problem is not the chrome cover, but the process of cutting the hole in the tile.

The water supply line to a commercial urinal or toilet can vary depending on the local plumbing code, but they normally range from 3/4” to 1” in diameter. The tool industry provides a wealth of hole saws available in just about any size imaginable. In most cases, a 1 ¼”  hole saw works well in providing adequate clearance around the pipe while also allowing alignment to the adjacent grout joints. These hole saws most commonly are either carborundum grit, carbide-tipped or diamond-coated. The carborundum saws work well on softer ceramic tiles, but the diamond hole saws can be a better choice for hard porcelain and glass. 

Since the operating process may differ from one saw to another, be certain to read the manufacturer’s guidelines since some saws are dry cutting, some are wet-only cutting, while others may be used wet or dry. Running a wet-only saw without water can ruin a new tool in a matter of seconds.

Unfortunately, the tile installer on this job either did not know about hole saws or thought that they are too expensive, which was a mistake. Using a hole saw is much faster than making four wet saw cuts and much safer for the tile. Round holes will very seldom cause the tile to crack. 

Conversely, straight wet saw cuts with square corners are a recipe for failure. The square corner cut (or over-cut) weakens the tile body, which coupled with the natural shrinkage that occurs in dry-set mortars while curing, results in a failure as seen in the image. This situation can be made even worse by the use of excessively thick mortar build-up behind the tile.

Remember that a potential client may view these cracked tiles, giving them a negative image of a tile installation, and select something else for their project. Think about it before you make that next questionable cut thinking nobody will notice. They will!


This article was originally posted on www.floortrendsmag.com.

KEYWORDS: ceramic tile ctef cutting education and training

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Scott carothers 2025

Scott Carothers is the Academic Director of the Ceramic Tile Education Foundation (CTEF) headquartered in Mt. Juliet, Tennessee (Nashville area). In 2007, he was hired and tasked with creating the Certified Tile Installer (CTI) program, and in 2012, he was part of the team that created the Advanced Certifications for Tile Installers (ACT) program.

For eighteen years, he has been providing training and education to others in the tile industry. Carothers has been involved in the ceramic tile industry for over 44 years and was the owner of a successful retail store and installation firm prior to coming to CTEF.

Carothers served as President and Chairman of the Board of the National Tile Contractors Association (NTCA), Chairman of the NTCA Technical Committee, named the NTCA Tile Person of the Year in 2005, and received the NTCA Ring of Honor in 2013. He is a voting member of the American National Standards Institute (ANSI), the Tile Council of North America (TCNA) Handbook, and NTCA Technical Committees.

Scott has authored over 185 articles in tile industry print magazines including Floor Covering Installer, Tile, TileLetter, and eMagazine/Newsletter publications such as Floor Trends & Installation and TIleLetter along with covering numerous topics on the CTEF Blog, thereby sharing his knowledge and installation experience with his readers. Additionally, he recently retired from being a presenter and trainer for the NTCA Workshop and Regional Training programs and the NTCA Technical Hotline.

He may be contacted at scott@tilecareer.com or 864-222-2131.

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