CLEVELAND, OH — The Marble Institute of America (MIA) announced that its popular Customer & Sales Forms Toolkit has been added to the “Members’ Area” of its website. The Customer & Sales Forms Toolkit is the second of six toolkits from the MIA Management Toolkit series that will be added to the website over the next 10 months. The Management Toolkit Series provides customizable documents that assist business owners in improving and streamlining business operations. “Over the next several months, MIA members will see more and more resources that in the past would have been only available for purchase added to the Members’ Area of the MIA website at no extra cost,” said Jeff Handley, MIA Membership Services Manager. “Our goal for the Members’ Area is to make it the one-stop shop for stone industry technical and business resources.”

“This toolkit is the most requested of the six in the series,” said MIA Industry Research & Information Manager, Mike Loflin. “Its 90 forms cover nearly all aspects of today’s natural stone business. The Customer & Sales Forms Toolkit offers a collection of 90 forms and other documents covering eight major areas: pre-sale documents, contracts/terms of business/proposals, pre-installation and installation documents, post installation correspondence, problem resolution, restoration and maintenance, slab forms and agreements, and flooring installation documents.

Companies who desire to obtain all of the Customer & Sales Forms in a printed binder format may order it from the MIA bookstore. MIA members can access the documents by clicking “Members Login” on the top right of the MIA website. On the Members’ page, click “Customer & Sales Forms Toolkit” under “Documents and Publications.”