“This toolkit is the most requested of the six in the series,” said MIA Industry Research & Information Manager, Mike Loflin. “Its 90 forms cover nearly all aspects of today’s natural stone business. The Customer & Sales Forms Toolkit offers a collection of 90 forms and other documents covering eight major areas: pre-sale documents, contracts/terms of business/proposals, pre-installation and installation documents, post installation correspondence, problem resolution, restoration and maintenance, slab forms and agreements, and flooring installation documents.
Companies who desire to obtain all of the Customer & Sales Forms in a printed binder format may order it from the MIA bookstore. MIA members can access the documents by clicking “Members Login” on the top right of the MIA website. On the Members’ page, click “Customer & Sales Forms Toolkit” under “Documents and Publications.”