Content with the size of her 6,500-square-foot shop, Trish Sumrall, the owner of Monarca Countertops in Phoenix, AZ, has stayed in business, while witnessing other shops in her area go under. “I never wanted to become a 50,000-square-foot shop,” she said. “I just want to become one of those shops that people recommend. All of our work is word of mouth or referrals.”
Despite economic hardships in the housing sector, Sumrall went ahead and started her own shop, which currently manufactures natural stone in addition to quartz surfacing, such as CaesarStone.
According to Sumrall, next on its list would be to invest in digitized templating equipment. “I would like to get [digitized templating equipment] because we have the waterjet, and it would help me translate some of that stuff,” she said. “Some of it we’re doing by hand, so if I can’t draw it or get the angles correctly, that would be helpful to have.”
Hoping to ride out the economical downturn as she has done thus far, Sumrall would also like to become a distinguished shop. “The long-term goal is to have the service and quality that people really want to use us for certain projects,” she said.
Sidebar: Monarca CountertopsPhoenix, AZ
Type of work: 50/50 residential and commercial work
Machinery: a Flow Waterjet from Flow International Corp. of Kent, WA; an Edgemate 100 from Edgemate Stone Tools of Waconia, MN
Number of employees: 6
Production rate: 15 residential kitchens a month; one commercial project