The 6,000- to 7,000-square-foot fabrication area houses a Champion 5 conveyor bridge saw, a CNC Silver 3000 and a Tornado sink cutout — all from Prussiani. “Our facility is also fully craned,” said Parish. “Safety is something that is extremely important to us. Anytime we can minimize danger, that’s something we are definitely going to do.”

The 40,000-square-foot facility houses 20 employees doing a mix of residential and commercial, 60 percent and 40 percent respectively. “One of the things we have focused on in our business is the ability to scale up,” said Parish. “In order to even start the scaling process, you must have robust systems in place capable of handling increased volume and trained people to execute. Then the company is in a better position to scale the operation. It also allows you to handle bottlenecks better or at least recognize where they are pretty quickly.” Graniterra does an equal mix of natural stone and quartz at their facility, with roughly 90% of their edging being an ease. The company also offers mitered and waterfall edges.

Dealing with remnants

While all fabricators have remnants, how a company deals with them is always an interesting discussion. For Graniterra, they take an extremely proactive approach with them. “We will tag the remnant right at the saw once we cut it, and immediately apply the barcode,” said Parish. “So we record the size, barcode the remnant, automatically load to our system with dimensions, and store in designated location. Now it’s in our database and sales people can look it up. When a sales person then sells the remnant, not only do they mark it sold in our system, but they have to physically tag it as sold. It serves as a backup in case something happens to our system, and identifies sold remnants when sales reps show customers.”

The reason for doing this is to give the customer the best experience possible. “Our goal is to make every customer we have as happy with our service as possible,” said Parish. “The customer is one of our best marketing tools and our goal is to do everything we can to make sure they are happy when they leave our facility. The first question a sales rep will ask a potential customer is ‘How did you hear of us?’ We want to know if they heard of us through social media, a friend or whatever else,” said Parish. “If we see that we are getting an influx of customers from our website or from a billboard, then we know where we should be focusing our marketing dollars.”

According to Elzein, becoming an accredited fabricator from the Natural Stone Institute is one of the most important things they have done. “It gives us a lot of credibility as a company,” said Elzein. “Especially within the architectural and design community. The DSM also helps set up expectations for our customers. We don’t try to just meet those standards, but beat them. This allows our customers to see our work even more favorably.”

Moving toward the future, keeping the company’s quality remains a top priority. “Our long term goal is to continue our controlled growth,” said Elzein. “We would like to double the business in five years. At the same time we need to keep our focus and quality and service”.

“Technology is big for us and we will continue to look at the best ways to use it,” Elzein went onto say. “Along with technology we will look into our processes and continue to improve them. Anyone can invest in a CNC machine or a CNC saw and make cuts, but integrating these machines on a known process within the business is a must to run an efficient shop, and be able to deal with daily challenges and bottlenecks”.