As a result, Phillips Tile & Stone was formed in 1999. With three employees and little equipment, the company produced an average of one job a week.

In 2004, the couple moved their expanding company of 28 employees to a 24,000-square-foot facility in Fairfield, CA. Since the company is fairly young, the Phillips' have not experienced a lot of turnover as far as their employees are concerned. “A lot of our staff has grown as we've grown,” she said. “We all went through the training process together, and utilized the training that manufacturers of the equipment had to offer.”

The new location, which is located about 30 miles from the Napa Valley site, includes a tile warehouse, while the previous location is still used for office space and a showroom.

With this additional area, the company now has the room for newer, more innovative technology. The facility is equipped with two Park Industries bridge saws, two Park Industries Pro Edge II line machines and a Prussiani Oceania Elite CNC stoneworking center purchased from IGE Solutions of Jupiter, FL. The company purchases its diamond tooling from Pearl Abrasives Co. through Keystone of Los Angeles, CA, and Hard Rock Tool of Anaheim, CA. In addition, the company uses Edgemarc Stinger portable routers.

According to Kristen Phillips, production has greatly increased, and labor has been reduced as a result of the new technological investments. “One guy runs both Pro Edge machines,” she said. “He can load them and walk away to work on other things. The staff can do something else while the machines are working, which allows us to get more production out of the shop.” She also added that the CNC machine helps speed up the production of cladding as well.

“Interest rates have gone down, and the popularity of granite has gone up as a result of HGTV [Home and Garden TV network],” said Phillips. “A lot of people are coming in to remodel instead of picking up and moving like before.”

Phillips Tile & Stone now runs three installation crews who average a total of 15 jobs a week. The company's cliental is 90% residential and 10% commercial, and it mostly handles all natural stone, with the exception of porcelain and ceramic tile for the sake of its full-service showroom. While the company specializes in kitchen countertops, it also fabricates many high-end custom home elements for bathrooms, including shower walls, floors and vanities. In addition, since the company works with several builder development companies, such as Shea Homes, Standard Pacific, Centex and Taylor Woodrow, it handles a lot of projects for large residential track homes.

One of the most difficult things that the owners face on a daily basis is explaining to homeowners that they are not in control of the materials. “It's often challenging to educate homeowners that our materials are natural and not manmade,” Phillips said.

The additional factory space at the new location has also allowed the company to keep a stock inventory of 32 bundles of slabs in various colors and materials.

End box