Stone World logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Stone World logo
  • NEWS
  • PRODUCTS
    • Machinery
    • Digital Technology
    • Tooling & Accessories
  • MATERIALS
    • Alternative Surfaces
    • Stone
    • Tile
    • Imports & Exports Data
  • FABRICATORS
    • Fabricator How-to
    • Fabricator Case Studies
    • Fabricator of the Year
  • A&D
    • Installation & Technical Tips
    • Outdoor Design
    • Interior Design
    • Hospitality | Commercial Design
    • Mosaics & Decorative Tile
    • Kitchen & Bath
    • Residential
    • Renovation | Restoration
  • MEDIA
    • Videos
    • Podcasts
    • EBOOK
  • EVENTS
    • STONE INDUSTRY EDUCATION
    • Industry Calendar
  • MORE
    • NEWSLETTERS
    • WOMEN SPOTLIGHT
    • MARKET RESEARCH
    • STONE WORLD STORE
  • DIRECTORY
    • TRADE ASSOCIATIONS
    • Stone Suppliers
    • GET LISTED
  • EMAG
    • eMagazines
    • Archives
    • Contact
    • Advertise
  • SIGN UP!
Stone & Tile: Architecture Design & TrendsRenovation | Restoration

Preserving an architectural treasure

The marble tile of the Neptune Pool at California’s historic Hearst Castle was renovated with a complete system from Custom Building Products

Neptune Pool at Hearst Castle in San Simeon, CA
This case study was provided by Custom Building Products.
California Department of Parks and Recreation, Sacramento, CA
Architect: Page & Turnbull, San Francisco, CA
General Contractor: T.B. Penick & Sons, Inc., San Diego, CA
Conservator: Risser Conservation Services
Stone Supplier & Consultant: Sutherland Falls Stoneworks Inc., Proctor, VT
Stone Fabricator & Carver: Proctor Marble Company, Proctor, VT
Tile Contractors: Carnevale & Lohr, Inc., Charles McCandless Tile, Inc.
Installation Products: Custom Building Products
This case study was provided by Custom Building Products
Neptune Pool at Hearst Castle in San Simeon, CA
California Department of Parks and Recreation, Sacramento, CA
Architect: Page & Turnbull, San Francisco, CA
General Contractor: T.B. Penick & Sons, Inc., San Diego, CA
Conservator: Risser Conservation Services
Stone Supplier & Consultant: Sutherland Falls Stoneworks Inc., Proctor, VT
Stone Fabricator & Carver: Proctor Marble Company, Proctor, VT
Tile Contractors: Carnevale & Lohr, Inc., Charles McCandless Tile, Inc.
Installation Products: Custom Building Products
This case study was provided by Custom Building Products
August 9, 2019

The Neptune Pool at Hearst Castle is perhaps the most exciting and beautiful renovation project a tile and stone contractor could ever imagine. Located on a bluff overlooking the Pacific Ocean above San Simeon, CA, this iconic marble pool was inspired by the stunning location and equals the extravagant architecture of the castle itself. When cracks and leaks in the 90-year-old landmark required repairs and a complete replacement of the tile, a full system from Custom Building Products was selected to install the new stonework. 

Originally designed by publishing magnate William Randolph Hearst’s architect Julia Morgan in the 1920’s, the Roman-themed Neptune Pool was expanded three times until it reached its current size in 1936. It now holds 345,000 gallons of water, measures 104 feet long by 58 feet to 95 feet across and reaches a depth of 10 feet. The pool is an engineering marvel, being suspended rather than sunken; this factor added an extra layer of complexity to shell and plumbing repair efforts at the site.

Commissioning a renovation

By 2014, the aging pool was leaking up to 5,000 gallons of water daily during a devastating drought. After draining the pool to prevent further leaks and assess damage, all original tile had to be removed to allow extensive repairs to the shell. A complete renovation was commissioned by California State Parks, which owns and maintains this extensive property. Following repairs to fill cracks and other imperfections, application of a crystalline waterproofing solution and a successful 14-day fill test, the tile installation began in earnest. 

The natural stone tile work on this project was awarded to the third-generation marble craftsmen at Carnevale & Lohr, Inc. of Bell Gardens, CA. Their union stone masons and tile setters are trained in time-tested and traditional hand-fitting methods, but also incorporate modern tile installation technology, standards and techniques. This way, the installers brought together the best of the old and new worlds of tile craftsmanship. 

“Custom’s products are excellent, but this project also needed to be about the technical support, best warranty and partnership of the installation products manufacturer,” said David Carnevale, president of Carnevale & Lohr. “Custom offered their testing labs and all of their resources to us. That was something different, and it counted for so much.”

Preparing the surface

Surface preparation was carried out by experienced union installers from subcontractor Charles McCandless Tile Contractor, Inc. of Santa Ana, CA. To smooth the surface of the pool shell, workers spread Quikrete® Deck Mud fortified with Custom Thin-Set and Mortar Admix at a depth of ¼ inch up to 1 inch in places. This pre-blended leveling mortar is formulated for low shrinkage and saved the labor of powder blending at the site, while the addition of polymers improved performance and flexural strength. After curing, a bond coat of thin-set mortar was used to prepare the shell for receiving a membrane. 

RedGard® Waterproofing and Crack Prevention Membrane was specified to help isolate cracks in the substrate and waterproof the surface preparation and mortar bed. A liquid-applied elastomeric membrane was indicated due to the size of the project and the rounded surfaces throughout. The membrane was roller-applied for the best control of wet mil thickness to exceed the requirements of ANSI A118.10 and A118.12. Three full-strength coats of RedGard followed an initial primer coat for a total of 45 dry mils. After curing, each successive coat was applied at a right angle to the previous one to provide the highest level of protection.

“With RedGard, the ease of application and not having any seams is a huge plus,” said Mark McCandless, president of McCandless Tile. “On top of that, the team at Custom provided a great system, technical assistance, coordination with the design team and a warranty.”

Hearst Castle is a designated National Historic Landmark to protect the architectural masterpieces located at this unique site in California history. This status required an exact color and material match to reproduce the classic patterns of the original marble tile installation. Prior to demolition, 3D laser scans were used to map the tile in the pool to within 1/8 inch. From this, dimensioned shop drawings were produced to plot the location of individual tiles and their relation to other pool elements. Honoring its first builders, the original Vermont quarry locations were located by a team from the state and used to source the new marble and serpentine needed to bring the pool back in all of its glory.

Installing the marble tile

All of this planning was followed by the painstaking installation of over 19,000 stone tiles involving countless referrals to photos, plans and other documentation of the original pool. Tiles were carefully fabricated and sorted by character to best replicate every detail of the historic project. Skilled masons set 3,000 square feet of Vermont Verde Antique® serpentine and 7,000 square feet of Olympian White Danby® marble. To match the original pool, the new stone was also cut to ¾ inch thick, so it was quite heavy at 12 pounds/square feet. MegaLite® Ultimate Crack Prevention Large Format Tile Mortar was specified for setting the natural stone in this challenging environment. This mortar exceeds ANSI A118.15 TE for use up to ¾ inch thick to support heavy tile and prevent lippage. 

MegaLite offers the highest bond strength for the most demanding installation requirements and has the flexibility to withstand horizontal substrate movement. The lightweight formula provided excellent handling characteristics, including less fatigue for installers working with heavy materials. Thixotropic properties provided the non-sag, non-slump performance needed for setting natural stone on both the bottom and vertical sides of the pool. 

The adhesive mortar was keyed into the substrate. Then, additional mortar was combed in straight lines using the SuperiorBilt® Premium Notch trowel; this tool is designed to promote ridge collapse once the tile is set. Following industry best practices, trowel ridges were placed running parallel to the shortest side of rectangular tiles to facilitate air release. Each stone tile was back-buttered prior to being placed. Finally, tiles were moved across the trowel ridges to collapse them, release air and prevent voids behind the tile. 

The stone workers used soft rubber mallets to beat in the bedded tile for a flat tiled surface.  Suction cups were used to periodically check mortar coverage and transfer to ensure that it met the 95% requirement for natural stone, exteriors or wet areas.  With the pool combining all of these elements, proper ridge collapse and coverage were especially important to protect the tile per ANSI A108.5.2.5. 

The Neptune Pool’s marble and serpentine tiles were grouted with PolyBlend® Non-Sanded Grout. After testing with samples of the stone and historic small joints between tiles, the sand-free formula proved ideal for the project. This durable, non-shrinking, polymer-modified grout can be used to fill joints up to 1/8 inch. Bright White was the shade used to replicate the original grout, which long pre-dated colored grouts.

“As Californians, we take tremendous pride in this project,” said Jim Christenson, fieldsuperintendant at Carnevale & Lohr. “Everyone was very excited to watch the pool comeback to life.”


Neptune Pool, Hearst Castle

San Simeon, CA

Project Owner: California Department of Parks and Recreation, Sacramento, CA
Original Architect: Julia Morgan
Architect: Page & Turnbull, San Francisco, CA
General Contractor: T.B. Penick & Sons, Inc., San Diego, CA
Conservator: Risser Conservation Services
Stone Suppliers: Vermont Quarries Corporation, Mendon, VT (Olympian White Danby marble); Vermont Verde Antique LLC, Rochester, VT (Verde Antique marble)
Stone Supplier & Consultant: Sutherland Falls Stoneworks Inc., Proctor, VT
Installation Consultant: Ceramic Tile and Stone Consultants of Jamul, CA
Stone Fabricator & Carver: Proctor Marble Company, Proctor, VT
Tile Contractors: Carnevale & Lohr, Inc., Bell Gardens, CA; Charles McCandless Tile, Inc., Santa Ana, CA
Installation Products: Custom Building Products, Huntington Beach, CA

KEYWORDS: architectural design and professionals architectural stonework and design building stone Custom® Building Products landscape architecture outdoor space pool installation white marble

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • customer doing research online

    3 Reasons Why Quick Response Time Results in a Successful Fabrication Shop

    Your fabrication shop can have the best website. The best...
    Fabricator How-to
    By: Anthony Milia
  • Silica

    Renewed National Attention Ignites Over Silicosis Epidemic

    A major investigative report published on March 12, 2026...
    Industry Insights
    By: Jason Kamery
  • shipping containers

    U.S. Countertop Material Imports: February 2026

    U.S. countertop material imports collapsed in February...
    Stone
    By: Jason Kamery
Manage My Account
  • eMagazine
  • Newsletters
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

More Videos

Popular Stories

artificial intelligence

5 Amazing AI Tools and Ideas That Every Stone Countertop Shop Can Implement

shipping containers

U.S. Countertop Material Imports: February 2026

Save Quartz Jobs Coalition Logo

ITC Moves Towards New Quartz Import Tariffs

Fabricator Focus

From profiles to roundtable discussions, Q&As to best business practices, we're turning a focus on topics and challenges impacting fabricators.

AI Talk Is Everywhere -- Where Does a Countertop Fabricator Begin?

Fabricators Discuss Pros and Cons of Chip Repair

How to Grow a Countertop Fabrication Shop

Events

June 25, 2026

North Carolina Stone Summit

You’ve probably heard a lot lately about how to calculate the profit for each job you produce. You likely have production benchmarks based on square footage since it’s the most common production metric in the industry. Come learn how focusing on these metrics can hurt your profitability and what to do about it.

July 16, 2026

Washington Stone Summit

Join us for "Taking Your Organization to the Next Level," a session dedicated to transforming your business practices. Discover strategies for setting clear agendas, encouraging participation, and driving actionable outcomes. Learn how to foster collaboration and communication, ensuring that every meeting enhances productivity and contributes to your business goals.

View All Submit An Event

Poll

Tariffs and Quartz Imports

If high tariffs are placed on U.S. quartz imports, how will this affect your business?
View Results Poll Archive

Products

Restoration & Maintenance Technical Module

Restoration & Maintenance Technical Module

See More Products
	
3 Reasons Why Quick Response Time Results in a Successful Fabrication Shop

Related Articles

  • Newberry Library in Chicago, IL,

    Preserving stonework of an institution

    See More
  • handpainted ceramic tiles from Arto Brick

    Creating an outdoor oasis

    See More
  • An extensive stone restoration project of a San Francisco building brought back its original charm and luster

    See More
×

Our Newsletters are a rock solid source of industry insights!

Stay in the know on the international stone and tile industry trends.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing