A little less than three years ago, I remember sitting down with an long-time fabricator friend of mine from Boston, and he was one of the first to tell me that his business was being seriously affected by the recession. As our discussion went on, we both agreed that one upside to the recession would be that it would also serve as a "cleansing" of the industry, where the "hacks" are put out of business. After all, if someone is going to spend several hard-earned dollars on granite countertops, they're going to want to make sure they're dealing with a professional, right?
Wrong! As it turned out, the hacks started to thrive in most markets. When homeowners would re-do their kitchen or bathroom, they did so with one eye on their dwindling bank account, and sensible people started buying solely based on price. As a result, some amazingly bad granite work was being done.