During a breakout session at Total Solutions Plus (TSP) this fall, which was held at the Hyatt Regency Indian Wells Resort & Spa in Indian Wells, CA, fourth-generation small business owner Tom Shay discussed how to conduct business post-Pandemic. “Business continues to change,” he said. “We do not play by the same rules we use to.”
Shay went on to say there is a need to change because everyone is different now. “We had to learn to do things differently because we were shut down,” he said. “We had to learn how to adapt.”