One of the biggest frustrations I have had over the years with a lot of stone fabrication companies is their unwillingness to invest into human capital. Many owners seem reluctant to hire and develop middle-level managers because they see it as an unnecessary expense. The decision to invest into middle-level managers is critical and necessary to successfully growing a business. The adage “What got you here will not get you there” rings true for most growing companies.
I see many companies that have an “org chart” that resembles an iron rake. There is the owner, and then everyone else in the organization reporting up to them. In its infancy, as a business startup gets off the ground, it is common to adopt the iron-rake org chart strategy. However, as a company grows, it must adapt and evolve. It must create and advance standard operating systems and make the decision to INVEST into a management and leadership TEAM.