Laticrete North America Creates Customer Experience Department
BETHANY, CT -- Laticrete, a leading manufacturer of globally proven construction solutions for the building industry, has created a Customer Experience department to reinforce and elevate its dedication to be the industry leader in customer-centricity. The new department, which unites the Technical Services, Customer Service, Quality Assurance and Laticrete University departments, will be led by Art Mintie, who has been promoted to vice president of Customer Experience.
“For more than 65 years, Laticrete has earned the enduring loyalty and trust of our many long-time customers through an unwavering dedication to serving them in ways that help their businesses before, during and after they’ve specified and installed our products and by treating them like members of our family,” said Mintie. “By pulling together all of the best parts of our customer service, technical services, quality assurance and Laticrete University training programs, we will be able to create a seamless, transparent customer journey that makes interacting with our company easy and positive.”