That is why Tryon has five of his own installation crews and two template crews. Believing that they are a direct extension of the business has given the company a major advantage, he claims. “We own and operate our own [crews] for the control and education, as well as the ability to deliver quality service,” he said. “This is something that will probably never change.”
In addition, Premier Surfaces spends a tremendous amount of time investing in the education of its installers. Every installer is required to go through an eight-week course and pass a final exam. “University of Premier Services” even hosts a graduation ceremony. This is one of the many examples of emphasis and importance Tryon holds toward his employees. Although he is the primary owner, Tryon considers most of his 40 employees as “part owners” due to a profit sharing program.