The Marble Institute of America, Inc.

February 1, 2005
/ Print / Reprints /
/ Text Size+

The Marble Institute of America, Inc. (MIA) recently released its second Management Tool Kit for the natural stone industry. This edition of MIA's Management Tool Kit series offers a collection of forms and other documents assembled to assist stone companies in making their sales and customer service efforts more efficient. These forms cover five major areas: Pre-Sale Documents, Contracts/Terms of Business/Proposals, Pre-installation & Installation Documents, Post Installation Correspondence and Problem Resolution.

“We're proud to help MIA members enhance their customer relations with 55 of the most useful customer and sales forms in paper and electronic formats,” stated Garis F. Distelhorst, MIA Executive Vice President. “This new resource is an excellent example of just one of new resources being development by the MIA to help stone companies succeed in their business.”

Packaged in a three-ring binder, the forms in this tool kit are designed to be photocopied, or the electronic version can be modified to meet each company's specific needs - where users can add the company name, logo or other information, or change any aspect of the form's content or style. The electronic versions are formatted using Microsoft Word 6.0 and Microsoft Excel (PC format). This edition of the Tool Kit is modeled in a similar fashion to the HR Forms Tool Kit, which features 72 human resource forms, and is also available from the MIA Bookstore.

Many stone companies contributed their best forms for this project. “Documenting every aspect of the customer experience is a critical component to every order we take, and minimizes surprises down the road,” stated Bob Stasswender, Southwest Marble & Granite Works. Stasswender, who proposed that the MIA develop this new resource, worked closely with MIA's Education Committee on this project.

“The educational resources being developed by the MIA raise the bar for MIA Members and all natural stone companies,” stated Richard Booms of Booms Stone Co., MIA Education Committee Chair. “This tool kit is just one of the many new and exciting programs being developed to strengthen our great industry.”

Circle No. 287

Did you enjoy this article? Click here to subscribe to Stone World 

You must login or register in order to post a comment.



Image Galleries

The Stone Fashion Show at Marmomacc in Verona

As usual, stone suppliers from Italy and around the world relied on the Marmomacc fair to showcase some of the latest stone materials to the international marketplace. The following is a look at just some of the stone materials on display in Verona.

Stone World Magazine

Stone World September 2014 cover

2014 September

In this issue of Stone World, we have a Report from Europe, which includes a series of articles about the quarries and stone processing operations that SW editor Jennifer Adams visited as part of the Marmomacc Stone Academy.

Table Of Contents Subscribe

Contemporary Stone & Tile Design Magazine

CSTD Fall 2014 cover

2014 Fall

In this issue of Contemporary Stone & Tile Design, we take a look at the latest developments in TPT, with a feature article and you can read more comments from Waldrep on this subject as well as other industry professionals.

Table Of Contents Subscribe


Are you aware of the new stone standard – ANSI/NSC 373 Sustainability Assessment for Natural Dimension Stone?
View Results Poll Archive

The Stone World Store

How to Polish & Restore Marble Flooring

This video will show you step-by-step how to resurface and polish marble flooring from grinding and removing lippage and scratches to achieving a highly reflective polish.

More Products

Stone Guide

2014 Stone World Stone Guide

The directory for Stone, Equipment and Supplies - the single information resource readers turn to.

Stone Industry Education

stone industry educationStone Industry Education is sponsored by Stone World Magazine and Marble Institute of America. The SIE events will help you: strengthen your skills, build your business, and  increase profit in your shop.  Check out to register for upcoming fabricator and installer seminars.


facebook logo Twitter  YouTubeGoogle+