Products

The Marble Institute of America, Inc.

February 1, 2005
/ Print / Reprints /
ShareMore
/ Text Size+


The Marble Institute of America, Inc. (MIA) recently released its second Management Tool Kit for the natural stone industry. This edition of MIA's Management Tool Kit series offers a collection of forms and other documents assembled to assist stone companies in making their sales and customer service efforts more efficient. These forms cover five major areas: Pre-Sale Documents, Contracts/Terms of Business/Proposals, Pre-installation & Installation Documents, Post Installation Correspondence and Problem Resolution.

“We're proud to help MIA members enhance their customer relations with 55 of the most useful customer and sales forms in paper and electronic formats,” stated Garis F. Distelhorst, MIA Executive Vice President. “This new resource is an excellent example of just one of new resources being development by the MIA to help stone companies succeed in their business.”

Packaged in a three-ring binder, the forms in this tool kit are designed to be photocopied, or the electronic version can be modified to meet each company's specific needs - where users can add the company name, logo or other information, or change any aspect of the form's content or style. The electronic versions are formatted using Microsoft Word 6.0 and Microsoft Excel (PC format). This edition of the Tool Kit is modeled in a similar fashion to the HR Forms Tool Kit, which features 72 human resource forms, and is also available from the MIA Bookstore.

Many stone companies contributed their best forms for this project. “Documenting every aspect of the customer experience is a critical component to every order we take, and minimizes surprises down the road,” stated Bob Stasswender, Southwest Marble & Granite Works. Stasswender, who proposed that the MIA develop this new resource, worked closely with MIA's Education Committee on this project.

“The educational resources being developed by the MIA raise the bar for MIA Members and all natural stone companies,” stated Richard Booms of Booms Stone Co., MIA Education Committee Chair. “This tool kit is just one of the many new and exciting programs being developed to strengthen our great industry.”

Circle No. 287

Did you enjoy this article? Click here to subscribe to Stone World 

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

November 2013 Stone Products Gallery

Take a look at some of the latest stone industry products.

THE MAGAZINE

Stone World Magazine

April 2014 stone world cover

2014 April

In this month's issue of Stone World, check out an extensive preview of Coverings 2014, which will be celebrating its 25th anniversary in April. Also learn more about various types of limestone that were used to build private residences.

Table Of Contents Subscribe

Contemporary Stone & Tile Design Magazine

CSTD_Spring2014_Cover.jpg

2014 Spring

This issue of Contemporary Stone & Tile Design includes our annual focus on Kitchen and Bath design

Table Of Contents Subscribe

Training Program

How formal is your training program for new employees?
View Results Poll Archive

The Stone World Store

How_To_Polish_&_Restore_Mar.gif
How to Polish & Restore Marble Flooring

This video will show you step-by-step how to resurface and polish marble flooring from grinding and removing lippage and scratches to achieving a highly reflective polish.

More Products

Italian Trade Commission Coverings exhibitor preview

Italian Trade Commission logo 2

The Italian Trade Commission is presenting a large group of the most innovative and internationally renowned Italian suppliers of dimensional natural stones. We hope your busy schedule will allow you to join us for a “genuine” espresso in booth N. 4045 and explore the exciting Italian natural stone resources offered by our exhibitors. Check out Italian stone producers exhibiting at Coverings 2014 here!

  

Stone Industry Education

stone industry educationStone Industry Education is sponsored by Stone World Magazine and Marble Institute of America. The SIE events will help you: strengthen your skills, build your business, and  increase profit in your shop.  Check out stoneindustryeducation.com to register for upcoming fabricator and installer seminars.

STAY CONNECTED

facebook logo Twitter  YouTube