About six years ago, when we were in the heyday of the countertop industry, I wrote an article entitled "It's not you; it's the granite," and it was my way of protesting a trend I was seeing. The basic gist of the piece was that the explosive demand for granite countertops was -- in some cases -- causing a decline in customer service. It seemed like the product was literally selling itself at the time, and some shops/showrooms had employees (and even owners) acting like they were doing people some sort of a favor by providing them with granite countertops.I know that seems impossible to picture today, and it certainly wasn't the majority, but in my view, that type of thing really went on from time to time.