What is the level of digital technology in your shop — scheduling, templating, cutting, profiling, etc.? Is that an increase from a few years ago? How has it improved operations? How has the learning curve been for ownership as well as employees? What elements have been tougher to adjust to than others?
For those not very into digital technology, it would be great to hear your thoughts as well. Is it cost? Learning curve? Efficiency?
Dan Riccolo, Morris Granite, Morris IL: We use digital scheduling (Moraware), and it has helped us to streamline communications involved with scheduling. It also helps the invoicing, quoting and sales process in general. It allows us to store and retrieve information much faster and more efficient than with paper files. The information is accessible from anywhere with internet service, which is very convenient.