On March 12, 2008, Braxton-Bragg announced that Rich Hassert has been appointed CEO. The new CEO is excited about the “opportunity to build on a solid foundation.” His first objective is to “carry on the legacy of the company founders by offering the lowest prices and the best service, delivered by the friendliest people for the tools and materials you want.”

In order to carry out the mission, Braxton-Bragg has introduced a “Customer Bill of Rights” that includes the following:

• To be treated with friendliness, honesty and respect

• The lowest prices and full value for your money

• A complete guarantee of satisfaction

• Same-day shipping; in the event of a delay, customers are entitled to immediate notification along with an honest estimate of the expected shipping date

• Speedy, courteous and knowledgeable answers to inquiries

• Questions on accounts will be handled on an individual basis for quick resolution

Now in its 13th year, Braxton-Bragg has grown to become a leader in the distribution of consumable items for the stone industry. The company can be reached by phone at 800-575-4401, and on the Internet at

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