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MIA “Customer & Sales Forms”

May 31, 2007
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The Marble Institute of America (MIA) has announced the revision and reissue of the most requested of its five Management Tool Kits - “Customer & Sales Forms.” In keeping with the popular Tool Kit format, the newest version is packaged with a CD that includes all 99 documents in Microsoft Word or Excel.

“This new edition offers natural stone companies 36 new forms in three additional areas of the stone business,” said Gary Distelhorst, executive vice president of MIA. “These areas contain forms specific to stone restoration, customer slab selection and reservation and flooring installation. And, as an added bonus, 10 new forms reinforce the five areas of the original version.”

The five original areas cover pre-sale documents, contract/terms of business proposals, pre-installation and installation documents, post-installation correspondence and problem resolution.

Citing that the original publication contained mostly residential countertop related forms, Distelhorst added, “The new edition better represents the total scope of today’s natural stone business. It is another excellent example of one of the many ways MIA continues to help natural stone companies succeed in their businesses.”

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